Delivery

Delivery for the individual

Packages are usually shipped within 1 day to 2 business days, from Monday to Friday, after receipt of payment, for items available in stock. Depending on the order, articles can be sent by letter followed or Colissimo.

For any order of items available for the individual, the delivery in France is completely free. For EU countries, delivery is billed.

Box sizes are appropriate and your items are properly protected.

Delivery for the professional

Shipping times are dependent on the infographic service and custom manufacturing of L'Huîtrié®. After this time, packages are usually shipped within 1 day to 2 business days, from Monday to Friday.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not combine two orders placed separately and shipping charges apply to each of them.

Tracking your order

In order to provide visibility on the order placed, it is possible to view the follow-up of it directly by connecting to the customer area section "Order history and details". The status of the order and the tracking number are directly displayed and automatically updated until receipt of the package.

Return

Customer service is attentive to each order placed, however, it is possible to contact the customer service by phone or directly via the contact page to make a request for return of goods under the terms of use previously accepted.

The return of goods is the responsibility of the customer with the provision for printing directly of the prepaid return form available in the customer area under the heading "My merchandise returns".